This is our Code of Conduct, a living document that reflects our values, holds us accountable, and guides our decisions.
We offer the highest levels of care, safety, and respect to all our employees and collaborators.
All people must be treated with dignity, kindness, and fairness - always.
Discrimination of any kind is unacceptable.
We celebrate craftsmanship by paying fair, reasonable prices that honour time and expertise.
We proudly produce in Portugal and are committed to revitalizing the industry that sustains us.
We will share our knowledge generously with those who are beginning, because progress is better shared.
We design for durability and timelessness, to reduce the need for replacement.
We work to achieve the least possible waste.
We pay our invoices on time and respect the agreed payment terms.
We will provide fair and realistic delivery timelines that do not lead to excessive working hours or unsafe subcontracting.
We will communicate clearly, early, and respectfully if orders are cancelled.
We will provide accurate product specifications to reduce waste and inefficiencies.
If changes are needed, we will adjust deadlines to protect the production process and its people.
We will collaborate with transparency if problems arise, ensuring our partners are part of the solution.
We have zero tolerance for bribery, corruption, or exploitative practices.
We are guided by transparency, fairness, and accountability, from first sketch to final stitch.
This is not just our code. It is our commitment to each other, to our community, and to the future we choose to help build.